Refund Policy
We want the plan to be worth what you paid. This policy sets out when a refund applies and how to request one.
14-day first-invoice refund
If you are unhappy with your first invoiced period, write to us within 14 days of the invoice date for a full refund — no explanation required, provided you have not yet submitted a notice prepared by the service.
After notices have been prepared
Once you have submitted notices prepared by the service the work is delivered and the period is non-refundable. We will still review individual cases where the service clearly failed to perform.
Service failure
If a sustained fault on our side prevents scanning or notice preparation for more than 72 consecutive hours, we credit or refund the affected days on request.
No guarantee of removal
Fees pay for detection, evidence preservation and notice preparation — not for a guaranteed outcome. A host or platform refusing to act on a notice you submitted is not itself grounds for a refund.
Annual plans
Annual plans cancelled mid-term stop at the end of the paid period. Pro-rata refunds are not issued except where required by consumer law in your country.
How refunds are returned
Refunds are returned by bank transfer to the account the invoice was paid from, or by the method agreed in writing when you paid.
How to request
Email [email protected] with your account email and invoice number. We reply within two business days and process approved refunds within ten.
Questions about this document? Write to [email protected]. These documents have not yet been reviewed by counsel.